Terms of Service

Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you and Solteq Pty Ltd (ABN 91 697 347 907), trading as DynaPlay ("DynaPlay", "we", "us", or "our"). They govern your use of the DynaPlay consumer mobile app (iOS and Android) and the dynaplay.app website (together, the "Service").

By creating an account, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Your use of the Service is also subject to any app-store terms (Apple App Store or Google Play) that apply to how you download and run the app.

Who we are

DynaPlay is a registered business name of Solteq Pty Ltd (ABN 91 697 347 907). Our registered office is 97 Creek St, Brisbane City QLD 4000, Australia. You can contact us about these Terms at support@dynaplay.app.

DynaPlay is a platform that helps you discover sports venues, make and coordinate bookings, pay for them, and chat with other participants. The venues themselves are operated by independent third parties, not by us.

Eligibility and your account

The Service is not directed to children. You must be at least 16 years old to create an account and use the Service. By using the Service you confirm that you meet this requirement.

You are responsible for the information you provide when registering, for keeping it accurate, and for all activity that occurs under your account. Keep your login credentials secure and let us know promptly if you suspect any unauthorised use of your account.

Bookings

When you make a booking through DynaPlay, you are requesting and (where payment applies) paying for the right to use a venue's resource for a chosen time. The venue operator is responsible for providing the booked facility; we facilitate the discovery, booking, coordination, and payment.

A booking is confirmed when the Service shows it as confirmed. You are responsible for arriving on time, complying with the venue's rules, and using the facility appropriately. Some bookings are shared between several participants who split the cost — each participant is responsible for their own share.

Payments and fees

Paid bookings are processed by our payment provider, Stripe. By making a payment you authorise us, through Stripe, to charge your chosen payment method for the amount shown at checkout, including any applicable taxes and fees. We do not store your full card details — they are handled by Stripe.

Prices are set in the currency shown at checkout and include any applicable Australian GST unless stated otherwise. You are responsible for ensuring your payment method is valid and has sufficient funds. If a payment fails or is reversed, we may cancel the associated booking.

Cancellations and refunds

Cancellation and refund eligibility for a booking are determined by the cancellation policy the venue sets. The applicable policy is shown to you before you confirm a booking, and again on the booking details. Where a refund is due under that policy, it is returned to your original payment method through Stripe.

If a venue cancels a confirmed booking, or fails to provide the booked facility, you are entitled to a refund of amounts paid for that booking. Nothing in this section limits your rights under the Australian Consumer Law (see "Your consumer rights" below).

Community chat and conduct

The Service includes chat so participants of a shared booking can coordinate. You are responsible for the messages and content you send. Do not use chat to harass, threaten, defame, or abuse others, to send spam, or to share unlawful, offensive, or infringing content.

We may remove content or limit access to chat where we reasonably believe it breaches these Terms, but we are not obliged to monitor or moderate messages and are not responsible for content other users send.

Acceptable use

When using the Service, you must not:

• use the Service for any unlawful purpose, or in breach of these Terms or any venue's rules;
• make fraudulent, speculative, or false bookings, or impersonate another person;
• interfere with, disrupt, or attempt to gain unauthorised access to the Service, our systems, or other users' accounts;
• scrape, copy, or harvest data from the Service except as expressly permitted, or use it to build a competing product;
• upload malicious code, or content that infringes others' rights or that is unlawful, harmful, or deceptive.

Your content

You retain ownership of the content you provide through the Service, such as your profile information, avatar, and chat messages. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating and providing the Service to you and other participants.

You are responsible for ensuring you have the rights to the content you submit and that it does not breach these Terms or anyone else's rights.

Our intellectual property

The Service, including its software, design, text, graphics, and the DynaPlay name and logo, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Service except as permitted by law.

Venues and third-party services

Venues are operated by independent third parties. We are not the provider of the sporting facilities and are not responsible for their condition, safety, availability, or the conduct of venue operators or other users. Your use of a venue is at your own risk and subject to the venue's own rules and policies.

The Service relies on third-party services (for example, Stripe for payments and mapping providers for venue discovery). Your use of those features may be subject to the relevant provider's terms.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by law that cannot lawfully be excluded or limited.

Where our liability for a breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

Disclaimers and limitation of liability

Subject to your consumer rights above, the Service is provided "as is" and "as available", and we do not warrant that it will be uninterrupted, error-free, or secure.

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, data, or goodwill, arising from your use of the Service. To the extent we may lawfully limit our liability, our total liability to you arising from or in connection with the Service is limited to the greater of the fees you paid us in the three months before the event giving rise to the claim, or AUD 100.

Suspension, termination, and account deletion

You may stop using the Service at any time, and you can delete your account and the personal information tied to it from the in-app deletion flow or at dynaplay.app/delete-account. How we retain or anonymise information after deletion is described in our Privacy Policy.

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if we reasonably suspect fraud or misuse, or if we are required to do so by law. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and governing law — continue to apply.

Changes to these terms

We may update these Terms as the Service, the law, or our practices change. The effective date shown above tells you when the current version took effect. For material changes we will take reasonable steps to notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia, without affecting any rights you may have to bring a claim in another jurisdiction where the law allows.

Contact us

For any question about these Terms, contact us at support@dynaplay.app. For privacy questions, see our Privacy Policy at dynaplay.app/privacy or email privacy@dynaplay.app.